Vision UK offers, as an alternative to the pre-paid Maintenance Agreement, a "pay as you go" or ad-hoc on-site hardware repair service including PC repairs, printer repairs and on-site repair of other peripherals and network infrastructure equipment.
 
Ad-hoc Repairs: There is no guaranteed response time, although an engineer will normally attend by the next day.  Any parts used, labour and travel time will be charged at our standard rates. Should an on-site repair not be possible, the equipment can be removed from site for workshop repair. Loan equipment can be provided, if on-site repair is not achieved, for the duration of the workshop repair.

Computer Repairs: Engineers carry a comprehensive kit of standard PC spares and required equipment which enable them to carry out most hardware repairs on site.
 
Post hardware repair re-installation of the Microsoft Windows operating system, any additional drivers required for devices installed within the computer and attached peripheral devices can be carried as required.

Notebook Repairs / Laptop Repairs: On-site hardware repairs of notebooks and laptops are difficult due to the proprietary nature of many of the components, and the wide and continuously changing model ranges offered by each manufacturer.  Workshop repair, or return to the manufacturer, is normally the best solution although neither of these options result in a speedy repair (unless the laptop is Intel approved and under warranty).  Computer Vision UK can manage the entire repair process including the provision of a loan device for the duration of the repair, installation of any applications required and copying any data from the original notebook's hard disk should there not be a backup. (Subject to the hard disk being functional)
 
Peripheral Repairs: Engineers carry a kit of commonly used parts for the more widely used printers and other peripheral devices which, together with their many years of printer repair experience, enable them to carry out the majority of hardware repairs on site.  Should an on-site repair not be possible, the equipment can be removed from site for specialist workshop repair. Loan equipment can be provided, if on-site repair is not achieved, for the duration of the workshop repair.

Network Infrastructure Repairs: Troubleshooting problems with hubs, switches, routers, fixed cabling, patch panels, patch leads, wall sockets and fly leads.  On-site hardware repairs of hubs, switches and routers are difficult due to the proprietary nature of many of the components (apart from fan replacement).  Workshop repair, or return to the manufacturer, is often the best solution.  Computer Vision UK can manage the entire repair process including the provision of loan equipment and, in the case of routers, carry out any reconfiguration required.